1 Introduction

AceLobby.pk (“we”, “us”, “our”) operates the website acelobby.pk, where we sell game top-ups, gift cards, and live streaming recharge across Pakistan. We respect your privacy and are committed to protecting the personal information you share with us.

By using our website or placing an order, you agree to the collection and use of information in line with this policy.

2 Information We Collect

We only collect information needed to process your orders and support you:

• Contact details — your name, email address, and phone/WhatsApp number.
• Order details — the products you buy and the in-game ID, player ID, username, or account details required to deliver your top-up.
• Payment reference — transaction IDs and confirmation details from JazzCash, EasyPaisa, or 1Bill (see Section 4).
• Technical data — IP address, browser type, and device information, collected automatically to keep the site secure and working.

3 How We Use Your Information

We use the information we collect to:

• Process and deliver your orders instantly and correctly.
• Verify the in-game ID or account so your top-up reaches the right place.
• Confirm payments and issue receipts.
• Provide 24/7 customer support and respond to your queries.
• Handle refunds or disputes where applicable.
• Improve our website, prevent fraud, and comply with the law.

4 Payment Information

Your payment details are handled under the security standards of these licensed payment providers. We recommend reviewing their privacy policies as well.

5 Sharing & Disclosure

We do not sell or rent your personal information. We may share limited data only when necessary:

• With suppliers or fulfillment partners strictly to deliver your top-up (for example, passing your game ID to complete the order).
• With payment providers to confirm your transaction.
• When required by law, court order, or a valid request from Pakistani authorities.

6 Cookies

Our website uses cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work correctly if you do.

7 Data Security

We use reasonable technical and organizational measures — including secure hosting, encrypted connections (SSL/HTTPS), and restricted access — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8 Data Retention

We keep your order and contact information only as long as needed to provide our services, handle disputes, and meet legal or accounting requirements — typically [SET RETENTION PERIOD, e.g. 12–24 months]. After that, we securely delete or anonymize it.

9 Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data, where we are not legally required to keep it.
• Opt out of promotional messages at any time.

To exercise any of these rights, contact us at info@acelobby.pk.

10 Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will remove it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, with an updated “Last updated” date. We encourage you to review it periodically.

12 Contact Us

If you have any questions about this Privacy Policy or how your data is handled — including any complaint — reach out to us: